CASE STUDIES
Gap Analysis
Turning learning gaps into clear, actionable strategies.
Carolyn conducts comprehensive gap analyses to identify where learning, performance, and organizational needs are misaligned — then translates those findings into practical programs, systems, and recommendations.
01 — CASE STUDY
Regional-Wide Gap Analysis: Tesla
In 2022, Carolyn conducted a comprehensive needs and gap analysis across three Tesla Sales & Service centers in Atlanta, Georgia, identifying training opportunities across the Sales, Service, and Delivery Departments.
02
DELIVERABLE
A detailed 30-page report outlining key gaps, trends across locations, and targeted recommendations for improving training and performance nationwide.
01
THE NEED
In 2022, significant training opportunities existed across the Sales, Service, and Delivery Departments.
Carolyn was tasked with conducting a comprehensive needs and gap analysis across three major Sales & Service centers in Atlanta, Georgia.
03
PROCESS
Carolyn began by identifying all established roles within the Sales, Service, and Delivery functions with HR. She then conducted on-site interviews at three Atlanta-area centers, meeting with employees across every role—from technicians to sales leadership.
30+ interviews were conducted, generating both qualitative and quantitative data around:
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Performance expectations
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Pain points
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Training gaps
04
RESULTS
Findings were presented to Tesla leadership, validating known challenges and uncovering previously unrecognized gaps.
Based on the recommendations, new training courses were proposed and subsequently adopted to strengthen operations across Tesla centers nationwide.
02 — CASE STUDY
Company-Wide Gap Analysis: Southwire
In 2022, Carolyn conducted a comprehensive needs and gap analysis across three Tesla Sales & Service centers in Atlanta, Georgia, identifying training opportunities across the Sales, Service, and Delivery Departments.
02
DELIVERABLE
A comprehensive program framework for Commercial employees across all stages of their tenure.
The framework included 200+ recommended courses spanning engineering concepts to sales skills across 6 training categories, along with a branded certification strategy.
Carolyn named the program Skillswire.
01
THE NEED
In 2026, Southwire’s Commercial division lacked a formal product training program despite managing a highly technical catalog of 100,000+ SKUs.
New and experienced employees lacked a consistent path for developing product knowledge, creating uneven training experiences and readiness across teams.
03
PROCESS
Carolyn interviewed employees across multiple levels—from Sales Associates to VP-level leadership—to identify:
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Hard and soft skill requirements
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Training gaps
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Barriers to effective product training
15+ interviews generated both qualitative and quantitative insights to inform the program framework.
04
RESULTS
The Skillswire program provided Southwire with its first comprehensive, scalable product onboarding and development pathway for Commercial teams.
With clearly defined learning tracks, skill alignment, and structured product training, the program created a unified approach for preparing both new and experienced employees in a complex, product-driven environment.