IMPACT & CASE STUDIES
Learning strategy designed to turn capability into performance.
Carolyn Greiner designs learning, leadership, and performance solutions that help organizations build stronger people systems, develop capable leaders, and create measurable business impact.
Experience built around solving complex learning and performance challenges.
TEAM LEADERSHIP & LEARNING SOLUTIONS
Optimize With Learning Solutions (OWLS)
Business Context
My Responsibility
As the founder and leader of OWLS, a consulting company, Carolyn built and managed a team of instructional designers delivering end-to-end learning solutions for clients.
Carolyn established the operational and quality standards that defined her team's work, earning 100% positive feedback across all client engagements.
What I Did
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Led hiring, onboarding, and performance management of instructional design talent.
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Delegated projects and managed teams to ensure on-time, on-budget delivery.
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Coached designers on best practices.
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Created a 20+ page design guide to ensure consistency, scalability, and high-caliber outputs across all projects.
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Trained team members on the LTEM evaluation model, reinforcing a focus on measuring learning effectiveness and business impact, not just completion metrics.
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Guided designers in developing survey instruments tied directly to performance outcomes, strengthening her team's ability to demonstrate ROI to clients.
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Conducted feedback sessions on work to promote continuous improvement.
Scale
Enterprise clients across multiple projects requiring consistent quality, scalable learning practices, and measurable business impact.​
Measured Impact
100%
Positive feedback across all client engagements
100%
Of instructional designers who worked under Carolyn's leadership have requested to work with her again
20+ Pages
Design guide created to ensure consistency, scalability, and high-caliber outputs
IMMERSIVE LEARNING × STRATEGIC LEADERSHIP
Booz Allen Hamilton
Business Context
My Responsibility
In 2024, Carolyn provided strategic leadership for a multidisciplinary team responsible for developing an immersive Virtual Reality (VR) and 360-degree training solution for U.S. Army National Guard Soldiers.
Carolyn acted as the bridge between executive stakeholders and the development team, aligning operational goals with technical execution and keeping diverse contributors focused on a common mission.
What I Did
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Directed collaboration across Army National Guard leadership, military subject matter experts, consultants, instructional designers, software engineers, and VR developers.
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Aligned operational goals with technical execution.
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Established project governance to provide structure and accountability throughout the initiative.
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Facilitated executive decision-making across a complex, multidisciplinary environment.
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Managed competing priorities across stakeholders and development teams.
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Ensured continuous alignment from concept through delivery.
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Connected instructional strategy with emerging VR technology.
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Guided diverse teams toward a common mission and scalable training solution.
Scale
A multidisciplinary initiative involving Army National Guard leadership, military subject matter experts, consultants, instructional designers, software engineers, and VR developers working together to develop an immersive VR and 360-degree training solution.
Recognition & Impact
Scalable
Training solution combining instructional strategy and emerging technology
Mission Aligned
​Operational goals translated into technical and learning execution
2 AWARDS
Silver Award
Passionate Service Award
Booz Allen Hamilton
LEARNING SYSTEMS x ENTERPRISE GOVERNANCE
Southwire
Business Context
My Responsibility
As Program Lead, Carolyn strengthened Southwire’s Learning & Development function by establishing enterprise standards, and governance frameworks that improve consistency, quality, and operational excellence.
Carolyn serves as both a strategic advisor and program leader, guiding learning teams and business stakeholders across instructional design, learning technologies, content quality, accessibility, and enterprise learning initiatives.
What I Did
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Developed comprehensive standard operating procedures (SOPs) to improve consistency across learning initiatives.
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Created reusable templates and governance processes that guide teams through every phase of the ADDIE methodology.
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Established processes spanning intake and analysis through implementation and LTEM-based evaluation.
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Led initiatives to standardize instructional design practices across the department.
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Evaluated and recommended content authoring tools that strengthen departmental capabilities and support long-term scalability.
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Championed accessibility as a core organizational standard.
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Coached learning professionals on ADA/WCAG best practices.
Scale
An enterprise-wide Learning & Development function requiring standardized practices, scalable processes, governance, accessibility standards, learning technologies, and cross-functional alignment.
Measured Impact
STANDARDS
SOPs, templates, and governance that improved consistency across learning projects.
SYSTEMS
Standardized ADDIE, LTEM evaluation, accessibility, and learning technology practices.
ADVISORY
Partnered with VP- and Director-level leaders to align learning strategy with enterprise needs.
Leadership Training Programs
Carolyn brings hands-on experience designing and implementing leadership training programs across both private industry and government organizations. Her approach combines interpersonal effectiveness, business acumen, and measurable outcomes to build leadership programs that develop leaders at every level — from first-time managers to senior leadership — producing results organizations can track and defend.
Drawing on this experience, the following framework outlines the core pillars she considers essential to building a comprehensive, results-driven leadership training program:
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1. Interpersonal Effectiveness Training: Self-awareness assessments, leadership style/philosophy development, unconscious bias training, ethical decision-making training
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2. Self-Directed Learning: LinkedIn Learning, podcasts from internal leadership
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3. People Management Programs: Training on handling reports (SOPs, 1:1s, challenging conversations), performance management & feedback delivery (reviews, PIPs, recognition), delegation & workload management
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4. Peer & Social Learning: Peer mentorship/accountability programs, cross-functional cohorts, external executive coaching plans for leadership
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5. Communication & Influence: Presentation and public speaking, negotiation skills
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6. Business Acumen Training: Financial literacy and company-specific knowledge, strategic decision-making and cross-functional fluency
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7. Change Management (Kotter): Leading teams through reorgs, process changes, and new tooling
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8. Career Pathing: Building out career pathways for leadership within the organization
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9. Program Evaluation Plans: Proving program ROI: retention, engagement scores, promotion rates, manager effectiveness surveys
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