Systems Training

Carolyn has extensive experience designing and delivering systems training across a wide range of platforms, from HRIS solutions to CRM tools that support sales enablement. Her work spans full‑scale change initiatives, end‑user onboarding, and performance‑support resources that help employees adopt new technologies with confidence.

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One of her flagship projects was with Arthrex, where she oversaw the development of 50+ tutorial videos for the Change Management Department during the company’s transition to the SuccessFactors HRIS. Carolyn led the instructional design strategy, ensuring each video clearly demonstrated system navigation, workflows, and key HR processes so employees could successfully use the platform post‑launch. The result was a comprehensive library of video tutorials that supported a smooth enterprise‑wide rollout.

Beyond HRIS training, Carolyn has created numerous learning solutions for CRM systems used by sales teams. These initiatives strengthened sales enablement by helping representatives understand how to track leads, manage pipelines, and leverage customer data effectively.

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Her systems‑training deliverables typically include:

• PDF tutorial guides with annotated screenshots and step‑by‑step instructions.

• Camtasia‑produced video tutorials featuring animations that highlight key actions and reinforce correct processes.

• Facilitator guides that equip live trainers with structured talking points, demonstrations, and practice activities.

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Across all system types, Carolyn’s approach ensures learners not only understand how to use the tools—they understand how the tools support their roles, workflows, and performance.