Tesla’s Commercial sales teams were encountering growing customer anxiety around EV charging—questions about charging speed, availability, and reliability were creating hesitation during the sales process. Live presenters needed a structured, engaging VILT training package that equipped them with clear explanations, confident messaging, and interactive strategies to address these concerns in real time.

Carolyn developed a comprehensive virtual instructor‑led training package that included:

• PowerPoint decks with videos, images, and infographics to simplify complex charging concepts.

• Presenter notes outlining what facilitators should say, ask, and demonstrate throughout the session.

• Built‑in interactivity such as polls, brainstorming prompts, and breakout group activities to keep learners engaged and participating.

To ensure the training was both accurate and impactful, Carolyn:

• Collaborated with Tesla subject‑matter experts to translate technical charging information into clear, customer‑friendly language.

• Designed multimedia‑rich slides to support different learning styles and reinforce key concepts.

• Structured facilitator guidance to help presenters deliver consistent, confident messaging.

• Integrated interactive elements to encourage discussion, surface misconceptions, and build sales team confidence in addressing charging‑related objections.

Tesla trainers successfully used the package to educate Commercial team members across multiple sessions. Sales teams reported that the training gave them effective, repeatable language to overcome customer hesitation around charging. Presentations were well received, increased confidence in handling objections, and strengthened the team’s ability to advocate for EV adoption.